GUEST POLICIES & PROCEDURES

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Our Concierge will contact you prior to your arrival but please feel free to contact us as well.

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Check-in time begins at 4:00 pm (CST). Due to our high quality standards and the spike in business levels on holiday and peak season weekends; the cottage may not always be ready for occupancy at 4:00 pm. We ask for your patience in a situation where access is delayed due to necessary cleaning or maintenance work. In times of lower demand cottages are often ready before the published check-in time. Please note that all check-ins prior to 12:00 pm will incur an additional fee of half the nightly rate.
Check-out time is 10:00 am (CST). Late check-outs require special arrangements and may be available if the cottage does not have guests arriving on the day of your departure. Please direct any inquiries to your Cottage Host.
At the time of booking a credit card advance payment will be required to confirm your stay with us. The advance payment is equivalent to 50% of your total stay value plus a Reservation Processing Fee. If payment is being mailed in and not received within 10 days of booking, the reservation will be canceled. Reservations made within 45 days of arrival will require a credit card and payment in full. Advance Rent Payment is fully refundable (minus the processing fee) until 45 days prior to your arrival. If you cancel within the 45-day window, a refund still may be available if the property rebooks for the same dates.
Final payment or payment in full will be required 45 days prior to your arrival.
A non-refundable Reservation Processing Fee will be charged to all reservations at the time of booking. The amount will vary depending on the size of the cottage booked.
The cleaning fee will vary by cottage size and is associated with the cost of cleaning the rental property on departure. You will see this fee itemized out on your statement...separate from the room rate.
Please contact us as soon as possible in the event you must cancel or shorten your stay. Our cancellation window is 45 days prior to your arrival. If you cancel outside of this window, we will refund your deposit minus the Reservation Processing Fee.

We will do our best to work with you if decide you need to change the dates of your stay without shortening the length of stay. If we can meet your needs while keeping you in the same rental property during the same month you had originally booked then we will do so with no cost or penalty. Additionally, should the property you had reserved re-book for the same time period, you will receive a full refund.
A Guest Damage Waiver in the amount of $45.00 will be collected on each reservation. This non-refundable damage waiver fee does NOT cover intentional damage, negligence, theft, or breach of policies. The damage wavier is limited to a maximum of $3,000.00 reported unintentional and/or accidental damage per stay. This Guest Damage Waiver covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. Any damages that exceed $3,000.00 will be charged to the credit card on file. Additionally, some of our cottages require a refundable damage deposit that is held during your stay and returned after the cottage has been inspected on departure.
We understand that reservation holders want the peace of mind that they will stay in the specific cottage(s) they have selected at the time of booking. We will confirm and assign you to the specific cottage requested but we cannot make guarantees. There are many unforeseen circumstances that may render the accommodations unsuitable or unavailable for rent. In this rare situation, you will be provided with the option of either a full refund or an opportunity to stay in an equivalent accommodation (if available). We will always inform you of any changes to your reservation assignment as soon as we have properly assessed the situation.
For the majority of our cottages, pets of any kind are strictly forbidden. However there are properties that are designated as “pet friendly”. Please refer to the individual cottage listings to see requirements. Pet owners will be financially responsible for any damages and/or extra cleaning. Having a pet in a property that does not allow pets is grounds for immediate eviction without refund.
Smoking is not permitted in any of the Homeowner’s Collection properties. Violations are subject to an additional charge of $500 plus the expense of any necessary cleaning. Violations may also result in immediate eviction and forfeiture of rent.
Please bring beach towels with you, as we do not permit bath towels or linens to be taken from the cottage. Pool towels are provided at all three of the pools within the community.
Your cottage will be cleaned and inspected to quality standards prior to your arrival. Daily maid service or mid-stay cleans on the dates of your choice are available to you for an extra cost depending on the frequency, and size of the property. This service will be offered at the time of booking; however you can add this on at any time before or during your stay. Your accommodations will include all of the necessary kitchen and bathroom toiletries/amenities, fresh bed linens, and bathroom towels. These items will not be replenished during your stay unless you have signed up for a mid-stay clean.
During your stay we request that you promptly report any maintenance issues to your Cottage Host and we will address them promptly.
Guests are responsible for the cottage, its contents, and themselves during occupancy. Guests must lock windows and doors securely when not in the premises. Rearranging the furniture or removing any items from the cottage is prohibited. After check-out, we will inspect for damage, missing items, and abnormally dirty appearance. If we determine that damage is present, items are missing, or the unit is abnormally dirty, we will repair the damage, replace the missing items, and/or perform a deep clean at Renter’s expense. Renter authorizes us to charge the credit card on file under such circumstances.
Hard keys (when applicable) will be presented at check-in and must be returned at check-out. Details on these exact locations will be provided to you. There will be a charge of $25.00 for each key not returned at check-out.
Our properties will NOT be rented to vacationing students or young adults (under 25) unaccompanied by a responsible parent or guardian. A PARENT MUST BE STAYING IN THE COTTAGE AT ALL TIMES. ALL VIOLATORS WILL BE EVICTED WITH ALL RENTAL PAYMENTS BEING FORFEITED AND ADDITIONAL CHARGES WILL BE APPLIED! RESERVATIONS MADE UNDER FALSE PRETENSES ARE NULL AND VOID AND CHECK-IN WILL NOT BE ALLOWED. This policy includes reservations made by parents who do not check in, and/or who leave overnight during the length of the stay.
Should a hurricane or tropical storm threaten our area, we will receive evacuation instructions from our local governing officials and pass those instructions onto you. If a mandatory evacuation order is given for this area resulting in an early departure or a complete vacation cancellation, we will refund payment in full for the affected portion of your stay.
Homeowner’s Collection assumes no responsibility for any acts of theft or vandalism, or other damages to any personal property. This includes personal items left behind in the cottage at departure. However we will put forth every effort to recover such items for you at your request.
The cottage may not be sublet. Your reservation is not transferable to any other party.
No Boats, RV’s or trailers are allowed on the premises or within the community of Seaside. Please make sure you contact us ahead of time if we need to arrange off site parking.
Seaside is a mix-use neighborhood that includes both short-term guests and year round residents. Please be sure to observe all rules and regulations, which are provided for each property. Violators are subject to eviction. (a.) Please abide by all noise, traffic, and refuse rules. Please also respect the rights and space of nearby homeowners and other rental guests. (b.) Parking is allowed in your designated area ONLY. Some properties allow only two (2) vehicles, no boats, watercraft or RV’s. Your Cottage Host will provide you with 2 parking passes for use during your stay. Please display these at all times.
Please remember that you have been welcomed into someone’s home. Please treat it with care as if it were your own. Please observe all rules and regulations governing the use of the property you are occupying. These rules apply to both owners and guests, and failure to comply can result in eviction.
A voluntary 1% fee is included in your purchase today to go toward an Arts and Entertainment Fund that provides cultural, educational, and entertainment activities for the community. If you have any questions about the fee, please call: (855) 411-1557

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