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GUEST TERMS & CONDITIONS

The owners of the cottage you have reserved appointed Rental Owners’ Group Inc., doing business as Homeowner’s Collection, as the exclusive marketing, maintenance and guest services agency for your stay in Seaside, Florida. Your booking, payments and arrangements regarding your stay will be with Homeowner’s Collection and will be subject to these mutually agreed terms and conditions.

During your stay, you will meet your Cottage Host, a Homeowner’s Collection welcome team member and local resident, who is available to introduce you to the area, and to answer any questions that may come up about these policies and procedures.

Pre-Arrival - About ten days before your arrival date, you will receive an email from Homeowner’s Collection providing you with driving directions and the entry door access code.

Check-In - The cottage will be available for 4:00 pm (CST) check in time. Due to the spike in business levels on holiday and peak season weekends; the cottage may not always be ready for occupancy at 4pm. If the cottage has been rented through your arrival day, it likely will not be available prior to 4pm. During quieter months, you may request an earlier check-in between noon and 4pm, which will be provided if feasible. If your arrival will be after 7pm, please coordinate your anticipated arrival time with Homeowner’s Collection in advance. In the rare situation that your cottage availability is delayed due to maintenance or other conditions outside their control, Homeowner’s Collection will contact you to advise an updated check-in time.

Check-Out - You should plan to vacate the cottage by 10am sharp on your departure day. Hold-overs are not permitted without prior agreement with Homeowners Collection. The key lock code to the cottage will expire after 10am on your departure day. Please check carefully to take all your personal property with you at check-out. Homeowner’s Collection assumes no liability for locating or protecting items asserted as being left behind. If after checking out, you believe you have left items behind, contact Homeowner’s Collection, who will use reasonable efforts to locate and return them to you, with prior agreement for you to reimburse the shipping cost. Items not claimed in 90 days will be deemed abandoned and will be donated to a local charity.

Price for Services - The cost for your stay is comprised of the rental fee as stated on the Homeowner’s Collection website based on the dates and duration of your stay, plus management fees, applicable taxes and a community arts and entertainment fee. The sum of these charges is clearly stated before you commit to your booking. The management fees include a reservation processing fee, a guest damage waiver fee, a swim/tennis and fitness center access fee and a departure cleaning fee. Taxes include state and county sales tax and a county bed tax. The Seaside community arts and entertainment fee is one percent of the sum of these other costs and is voluntary.

Deposit and Payments - The total cost of your stay is due and payable at the time of your booking if your arrival date is within 45 days of booking. If your booking date is more than 45 days prior to arrival, a deposit of 50% of the total stay is due at booking. A further payment of the balance will be automatically charged to your credit card at 45 days prior to arrival, and you will be notified at the time this charge is processed to your nominated credit card.

Travel Protection Insurance - Homeowner’s Collection has partnered with Red Sky Travel Insurance to provide Sun Trip Preserver® coverage for our guests. Sun Trip Preserver provides cancellation and interruption services as well as emergency assistance and travel services. Protect yourself in the event of hurricane evacuations and family emergencies such as illness or death in the family. The travel insurance is optional the cost is 6.95% of your total reservation stay.

To learn more about Sun Trip Preserver or to file a claim, please visit http://trippreserver.com/sun-trip.html

Phone: 866-889-7409
Email: redsky@archinsurance.com
Mail: Red Sky Travel Insurance
c/o Arch Insurance Company
Executive Plaza IV
11350 McCormick Road, Suite 102
Hunt Valley, MD 21031

Cancellation - Prior to 45 days before your arrival, you may request to cancel your booking by contacting Homeowner’s Collection, and your deposit (less the reservation processing fee) will be refunded. Within 45 days of arrival, your pre-payment in full is not refundable.

Amendment - Prior to 45 days before your arrival, you may request to amend your arrival date and/or the number of nights of your stay by contacting Homeowner’s Collection. If the requested alternative dates are available, your booking will be amended, an adjusted price advised, and your deposit will be applied to the new dates. If this amount is less than 50% of the new total, an additional deposit will be charged to your credit card. If the existing deposit is more than 50% of the new total, you may elect to leave the deposit as is or you may request that the excess be refunded to you.
If you wish to amend your arrival date or length of stay within 45 days of arrival, Homeowner’s Collection will work with you to accommodate your request, as this is effectively a cancellation and new booking. If the cottage you have reserved cannot be booked to another party during any of the nights of your original booking, there will be no refund for these forfeited nights.

No show - If you do not arrive on the confirmed date of your booking and you have not contacted Homeowner’s Collection to advise of an unavoidable travel delay, your entire booking will be canceled and no refund will apply.

Reservation Processing Fee - A reservation processing fee will apply at the time of booking. This fee is not reimbursable, even in the event of cancellation or amendment.

Security and Damages - You are responsible for the cottage, its contents and the health and well-being of all members of your party during occupancy. You and your guests should remember to lock all doors and windows securely when not in the premises. Removing items from the cottage is prohibited. After check-out, Homeowner’s Collection will inspect the cottage for damage, missing items and abnormally dirty appearance. If it is determined that damage is present, items are missing, or the unit is abnormally dirty, Homeowner’s Collection will repair the damage, replace the missing items, and/or perform an extra cleaning service (a deep clean) at your expense. Subject to the guest damage waiver (below) the cost of these repairs, replacements and extra services will be your responsibility.

Guest Damage Waiver - A non-refundable
guest damage waiver is collected by Homeowner’s Collection on each booking to cover small unintentional damage to the cottage during your stay. This waiver does not cover any intentional damage, negligence, missing items, or damage in excess of $3000. For this waiver to apply, you agree to inform Homeowner’s Collection prior to check-out of the nature of any damage that occurred during your stay. If you do not advise about damage, or if the damage is deemed intentional or negligent by Homeowner’s Collection, is in excess of $3000 to repair, or there are missing items on inspection after your departure, then the cost of damage not covered by this waiver or of replacing missing items will be charged to your credit card, and you specifically agree to this provision.

Pool/Tennis and Fitness Center Access - The management fees for your booking include access for all members of your party throughout your stay to utilize the facilities of the Seaside Swim and Tennis Club and Fitness Center. There are three swimming pools and two wading pools in the community, six Har Tru Hydro tennis courts, and a well-maintained exercise and fitness center with high-performance treadmills, spin bike and other equipment. You will need to take the passes you will find in your arrival pack for access to each of these facilities each time you use them. There are towels provided at the pools and fitness center and you are asked not to take the guest towels in the bathrooms of the cottages to the pools or fitness center. An hourly use fee for the tennis courts is collected at the tennis pro shop. You may bring your own rackets and balls or you may rent these at the pro shop. You may also check-out basketball, badminton, croquet, shuffleboard and volleyball accessories if you wish to use any of these facilities as well.

Cleaning Fee - A cottage cleaning fee applies to clean and prepare the cottage for the next occupancy following your departure.

Housekeeping Service – The cottage will be cleaned and inspected to Homeowner’s Collection quality standards prior to your arrival. Your accommodation will include fresh bed linens, bath and kitchen towels, necessary kitchen amenities and premium Moulton Brown toiletries and bathing amenities. You may request additional frequency of housekeeping services for an additional fee on application to Homeowner’s Collection.

Garbage Removal - During your stay, you are responsible to place your waste items into plastic garbage bags and set these into the outdoor garbage cans at curb side and secure the can lids. Seaside town council empties these cans three times each week.

Maintenance - During your stay, please report any items requiring maintenance to Homeowner’s Collection, who will attend promptly and attempt to resolve any difficulty with minimum inconvenience to you.

No Pets – Unless specifically agreed to at time of booking, most cottages do not permit pets of any kind or size to accompany you on your stay. If it is observed that you have a pet with you on arrival or during your stay, you will be subject to immediate eviction and forfeiture of your entire deposit. If on check out, Homeowner’s Collection deems that you have allowed a pet in a cottage that does not allow pets, you will be charged $500 as an additional cleaning fee plus any damages.

No Smoking - Smoking is not permitted within the cottage, on the porches or in the fenced yard. If members of your party wish to smoke, they may do so at the street or in any of the nearby parks. If Homeowner’s Collection deems that you have violated this policy during your stay, you will be charged $500 as an additional cleaning fee. If it is observed during your stay that you or any of your guests are smoking in the cottage, porch or yard, you will be subject to immediate eviction and forfeiture of your entire deposit.

Age Restriction – Cottage rentals are not available to vacationing students or groups of young adults under the age 25. The person making this rental must be the parent or legal guardian of at least one of the young adult guests. The parent must be continuously present and staying in the cottage at all times with the young adults. Homeowner’s Collection retains the right to confirm this provision at any time during your stay, and any violation will result in immediate eviction and loss of pre-paid deposits. This policy specifically prohibits parents or guardians who do not check-in and/or who leave overnight during the length of stay. Parties who attempt to check-in under false pretences will be denied access and will forfeit pre-paid deposits.

No subletting – The cottage may not be sublet and your booking is not transferrable to any other party.

Arts and Entertainment Fee - A fee of 2 percent of total rental and management charges and taxes is added by all rental agencies, shops and restaurants in Seaside to support the community’s Arts and Entertainment Fund, providing vibrant cultural, educational and entertainment activities for the community and its visitors. This charge is voluntary, and while it will be shown as included in your booking, if you wish to discuss having this fee removed from your account, please contact Homeowner’s Collection.

Cottage Reassignment - Your booking confirmation is your assurance that you have booked the specific cottage you intended to. In the highly unlikely situation in which a cottage has been damaged beyond repair or is otherwise not fit for occupancy in time for your arrival, Homeowner’s Collection will contact you immediately upon learning this. You will be offered the option of transferring your booking to an alternate available cottage of similar capacity and equivalency, or a full refund of your pre-paid deposit.

Hurricane Policy - All beachfront areas in the Southern United States are subject to storm conditions from time to time. If a hurricane or tropical storm begins to threaten the South Walton coast of Florida, Homeowner’s Collection will receive instructions from local government officials which will be shared with you before and/or during your stay. If an evacuation order is issued, you will need to make your own arrangements to promptly leave the impacted area heading inland. If this results in a cancellation of your vacation or an early departure, Homeowner’s Collection will refund payment for the affected portion of your stay.

Good Neighbor Policy - Seaside is a unique mixed-use neighborhood that includes both short term guests and permanent residents staying in close proximity. Please abide by noise, traffic, parking, refuse and other common-area rules and use your good judgment to assure an enjoyable beach holiday for not only your party but all in your vicinity.

Property Specific Rules - You will be staying in a privately-owned cottage-style home, and you are welcome there as vacationing guests. Please care for and treat this residence, its furnishings, fittings, artworks and amenities as you would in your own home. Please observe any additional rules or policies as provided by Homeowner’s Collection on your arrival or during your stay.